FAQ / Support

Straight answers while the product is in prototype.

Can I buy one today?

Not yet โ€” the product is in active prototype. Join updates and weโ€™ll tell you when orders open.

What compute does it use?

Raspberry Pi 5 with 16GB RAM is the quality floor. Every shipping model uses 16GB.

What is the quality ladder?

BRAIN โ†’ PRO โ†’ MAX โ†’ OMNI. Higher tiers add storage, acceleration, runtime options, and optional side vision docks. Face cameras and far-field voice are in every unit.

What are the side docks on higher models?

Optional slide-and-clip camera and vision docks โ€” extra lookouts, NoIR night pods, or Camarray stereo. Unused bays get blank plates.

How long does the battery last?

We publish verified numbers after the hardware battery bench. Until then we do not claim runtime hours.

Does it need the cloud?

Local models are the default. Frontier assistance is opt-in through Scooling. Provider keys never sit on the Pi.

Can I print my own shell?

Yes โ€” the brain shell is designed for translucent PETG printing. Bare shell and BYOD software paths are part of the product plan.

Are cube and sphere shells available?

They share the same core interface. The brain shell ships first; geometric and limited forms follow as samples mature.

Can I change the face later?

Eye placement, brows, mouths, and mustaches are meant to be configurable โ€” so a unit can keep evolving with you.

Is face recognition a security feature?

No. Camera and face matching default off; enrollment is explicit; we do not market face recognition as security.

Where does my data live?

Canonical notes live in Knowtation. Identity and parental gates live in Scooling. theBRAIN holds device-side runtime and peripherals โ€” not your provider keys.

Is it waterproof?

No waterproofing claim is made until physically verified. Treat it as an indoor / sheltered desktop companion unless a future enclosure is validated.

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